DailyCarigo Store Return & Refund Policy

Return Window

DailyCarigo Store welcomes returns submitted within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return without regard to the 30-day window.

Items that cannot be returned:

• Merchandise designated as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to follow the handling instructions provided with the product
• Returns received after the 30-day window without prior written authorization from DailyCarigo Store support

How to Initiate a Return

1. Send an email to service@DailyCarigo.shop including your complete order number, the specific item(s) you intend to return, and a short explanation of the reason. If the return concerns damage or a defect, please attach clear photographs of the affected item(s) and packaging to your initial message.
2. Our support team will evaluate your request and, within one business day, provide a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully package the item(s) to prevent damage during transit, and write the issued RMA number clearly on the exterior of the shipping box. Never write directly on the original product packaging.
4. Send the parcel to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined on arrival or may encounter substantial processing delays. DailyCarigo Store cannot be held responsible for return shipments that are lost or stolen when no valid RMA has been issued.

Refund Processing

Once DailyCarigo Store has received and inspected your returned item, approved refunds are issued to your original payment method within 3–5 business days. Where a damage or defect claim has been approved (with valid photographic proof submitted in advance), the refund is processed within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the credit to your statement, depending on its own processing timelines.

Original shipping charges are not refundable, except where the return results from an error on our part (for example, an incorrect or damaged item was sent). All refunds are issued directly by DailyCarigo Store to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, include the wrong item(s), or otherwise differ from its description, please reach out to us within 7 days of delivery with clear photographs of the problem, your order number, and a description of the issue. We will arrange a replacement of the correct item or provide a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

The customer bears the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error by DailyCarigo Store. For standard returns, a prepaid return shipping label is available with a USD 7.95 deduction from your total refund amount.

For any return caused by a DailyCarigo Store error (incorrect items, shipping damage, or items defective on arrival), we bear 100% of the return shipping costs, with no deduction from your refund.